Refund and Returns Policy

Refund & Return Policy

At, your satisfaction is our top priority. We understand that sometimes, circumstances may arise where you might need to return or request a refund for your purchase. We are here to ensure a smooth and hassle-free process for any such instances.


Flute99 guarantees you free return or replacement if you get a damaged product.

Contact Us

Before initiating a return, please get in touch with our customer support team at [email protected]. They will guide you through the return process and provide you with a return authorization.

Item Condition

Returned items must be in their original condition, unused, and undamaged. Please ensure that all original packaging, tags, and accessories are included.

Return Shipping

You will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

Return Authorization

Once your return is received and inspected, we will notify you about the approval or rejection of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment.


In case you are eligible for a refund, please note the following:

Processing Time:

Refunds may take some time to be processed. Please allow up to 2-5 business days for the refund to be reflected in your account.

Original Payment Method:

Refunds will be credited back to the original method of payment used for the purchase.

Damaged or Defective Items:

If you receive a damaged or defective item, please reach out to us within 24 hours of receiving the product. We will guide you through the return process and provide a replacement or refund, as applicable.


Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to follow the return process and place a new order for the desired item.

Please note that this policy applies only to purchases made directly through If you have purchased our products from a third-party retailer, please refer to their respective refund and return policies.

For any further assistance or questions regarding our Refund & Return Policy, please contact us at [email protected]. We are here to ensure your shopping experience at is enjoyable and satisfactory.